BibTeX record journals/asc/FaedCSHA16

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@article{DBLP:journals/asc/FaedCSHA16,
  author       = {Alireza Faed and
                  Elizabeth Chang and
                  Morteza Saberi and
                  Omar Khadeer Hussain and
                  Ali Azadeh},
  title        = {Intelligent customer complaint handling utilising principal component
                  and data envelopment analysis {(PDA)}},
  journal      = {Appl. Soft Comput.},
  volume       = {47},
  pages        = {614--630},
  year         = {2016},
  url          = {https://doi.org/10.1016/j.asoc.2015.02.018},
  doi          = {10.1016/J.ASOC.2015.02.018},
  timestamp    = {Sat, 05 Sep 2020 17:47:58 +0200},
  biburl       = {https://dblp.org/rec/journals/asc/FaedCSHA16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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