BibTeX record conf/pkdd/BockhorstYPF17

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@inproceedings{DBLP:conf/pkdd/BockhorstYPF17,
  author    = {Joseph Bockhorst and
               Shi Yu and
               Luisa F. Polan{\'{\i}}a and
               Glenn Fung},
  title     = {Predicting Self-reported Customer Satisfaction of Interactions with
               a Corporate Call Center},
  booktitle = {Machine Learning and Knowledge Discovery in Databases - European Conference,
               {ECML} {PKDD} 2017, Skopje, Macedonia, September 18-22, 2017, Proceedings,
               Part {III}},
  pages     = {179--190},
  year      = {2017},
  crossref  = {DBLP:conf/pkdd/2017-3},
  url       = {https://doi.org/10.1007/978-3-319-71273-4\_15},
  doi       = {10.1007/978-3-319-71273-4\_15},
  timestamp = {Sat, 19 Oct 2019 20:16:01 +0200},
  biburl    = {https://dblp.org/rec/bib/conf/pkdd/BockhorstYPF17},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/pkdd/2017-3,
  editor    = {Yasemin Altun and
               Kamalika Das and
               Taneli Mielik{\"{a}}inen and
               Donato Malerba and
               Jerzy Stefanowski and
               Jesse Read and
               Marinka Zitnik and
               Michelangelo Ceci and
               Saso Dzeroski},
  title     = {Machine Learning and Knowledge Discovery in Databases - European Conference,
               {ECML} {PKDD} 2017, Skopje, Macedonia, September 18-22, 2017, Proceedings,
               Part {III}},
  series    = {Lecture Notes in Computer Science},
  volume    = {10536},
  publisher = {Springer},
  year      = {2017},
  url       = {https://doi.org/10.1007/978-3-319-71273-4},
  doi       = {10.1007/978-3-319-71273-4},
  isbn      = {978-3-319-71272-7},
  timestamp = {Sat, 19 Oct 2019 20:16:01 +0200},
  biburl    = {https://dblp.org/rec/bib/conf/pkdd/2017-3},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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