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BibTeX record conf/eurospi/ReinehrM19
@inproceedings{DBLP:conf/eurospi/ReinehrM19, author = {Sheila S. Reinehr and Andreia Malucelli}, editor = {Alastair Walker and Rory V. O'Connor and Richard Messnarz}, title = {Maturity in {IT} Service Management: {A} Longitudinal Study}, booktitle = {Systems, Software and Services Process Improvement - 26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18-20, 2019, Proceedings}, series = {Communications in Computer and Information Science}, volume = {1060}, pages = {99--110}, publisher = {Springer}, year = {2019}, url = {https://doi.org/10.1007/978-3-030-28005-5\_8}, doi = {10.1007/978-3-030-28005-5\_8}, timestamp = {Thu, 19 Sep 2019 10:24:46 +0200}, biburl = {https://dblp.org/rec/conf/eurospi/ReinehrM19.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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