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BibTeX record conf/eknow/JanttiTK09
@inproceedings{DBLP:conf/eknow/JanttiTK09, author = {Marko J{\"{a}}ntti and Kirsi Tanskanen and Jukka Kaukola}, editor = {Andrew Kusiak and Sang{-}goo Lee}, title = {Knowledge Management Challenges in Customer Support: {A} Case Study}, booktitle = {International Conference on Information, Process, and Knowledge Management, eKNOW 2009, Cancun, Mexico, February 1-7, 2009}, pages = {78--83}, publisher = {{IEEE} Computer Society}, year = {2009}, url = {https://doi.org/10.1109/eKNOW.2009.7}, doi = {10.1109/EKNOW.2009.7}, timestamp = {Fri, 24 Mar 2023 00:02:29 +0100}, biburl = {https://dblp.org/rec/conf/eknow/JanttiTK09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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