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BibTeX record conf/compsystech/Kostadinov13
@inproceedings{DBLP:conf/compsystech/Kostadinov13, author = {Nikolay Kostadinov}, editor = {Boris Rachev and Angel Smrikarov}, title = {Modelling of an automatic call distributor in a multi-site call centre}, booktitle = {Computer Systems and Technologies, CompSysTech '13, Ruse, Bulgaria, June 28-29, 2013}, pages = {224--230}, publisher = {{ACM}}, year = {2013}, url = {https://doi.org/10.1145/2516775.2516801}, doi = {10.1145/2516775.2516801}, timestamp = {Tue, 06 Nov 2018 16:58:30 +0100}, biburl = {https://dblp.org/rec/conf/compsystech/Kostadinov13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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