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BibTeX record conf/bled/SimonsRLWHHK11
@inproceedings{DBLP:conf/bled/SimonsRLWHHK11, author = {Luuk P. A. Simons and Mark de Reuver and David J. Langley and Roelien Attema{-}van Waas and Maarten C. Hoeve and Femke Hulsbergen and Nicole de Koning}, title = {Web vs Phone based Service Experiences: Effects of Emotions on Customer Satisfaction Across Sectors}, booktitle = {24th Bled eConference: eFuture Creating Solutions for the Individual, Organisations and Society, Bled, Slovenia, June 12-15, 2011}, pages = {52}, year = {2011}, url = {http://aisel.aisnet.org/bled2011/52}, timestamp = {Sat, 26 Nov 2016 17:47:36 +0100}, biburl = {https://dblp.org/rec/conf/bled/SimonsRLWHHK11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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