BibTeX record conf/amcis/CoelhoC09

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@inproceedings{DBLP:conf/amcis/CoelhoC09,
  author    = {Antonio Miguel Coelho and
               Paulo Rupino da Cunha},
  title     = {{IT} Service Management Diagnosis at Grefusa Group and {ITIL} Implementation
               Proposal},
  booktitle = {Proceedings of the 15th Americas Conference on Information Systems,
               {AMCIS} 2009, San Francisco, California, USA, August 6-9, 2009},
  pages     = {519},
  year      = {2009},
  crossref  = {DBLP:conf/amcis/2009},
  url       = {http://aisel.aisnet.org/amcis2009/519},
  timestamp = {Mon, 02 Jan 2012 21:53:56 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/amcis/CoelhoC09},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/amcis/2009,
  editor    = {Robert C. Nickerson and
               Ramesh Sharda},
  title     = {Proceedings of the 15th Americas Conference on Information Systems,
               {AMCIS} 2009, San Francisco, California, USA, August 6-9, 2009},
  publisher = {Association for Information Systems},
  year      = {2009},
  url       = {http://aisel.aisnet.org/amcis2009/},
  timestamp = {Mon, 02 Jan 2012 19:01:22 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/amcis/2009},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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