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2020 – today
- 2022
[j4]Isabel Kathleen Fornell Haugeland, Asbjørn Følstad
, Cameron Taylor, Cato Alexander Bjørkli:
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161: 102788 (2022)- [c3]Nadia Abbas, Asbjørn Følstad, Cato Alexander Bjørkli:
Chatbots as Part of Digital Government Service Provision - A User Perspective. CONVERSATIONS 2022: 66-82
2010 – 2019
- 2019
- [j3]Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli:
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31(3): 317-335 (2019) - 2018
- [c2]Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli:
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI 2018: 194-208 - 2010
- [j2]Kjell Ivar Øvergård, Cato Alexander Bjørkli, Bjarte Knappen Røed, Thomas Hoff:
Control strategies used by experienced marine navigators: observation of verbal conversations during navigation training. Cogn. Technol. Work. 12(3): 163-179 (2010)
2000 – 2009
- 2007
- [j1]Cato Alexander Bjørkli, Kjell Ivar Øvergård, Bjarte Knappen Røed, Thomas Hoff:
Control situations in high-speed craft operation. Cogn. Technol. Work. 9(2): 67-80 (2007) - 2002
- [c1]Thomas Hoff, Trond Are Øritsland, Cato Alexander Bjørkli:
Exploring the embodied-mind approach to user experience. NordiCHI 2002: 271-274
Coauthor Index
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