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ORCIDRouba Ibrahim
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Journal Articles
- 2022
[j12]Rouba Ibrahim:
Personalized scheduling in service systems. Queueing Syst. Theory Appl. 100(3-4): 445-447 (2022)- 2021
- [j11]Rouba Ibrahim
, Song-Hee Kim, Jordan D. Tong:
Eliciting Human Judgment for Prediction Algorithms. Manag. Sci. 67(4): 2314-2325 (2021) - [j10]Achal Bassamboo, Rouba Ibrahim:
A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement. Manag. Sci. 67(7): 4191-4208 (2021) - [j9]Jing Dong, Rouba Ibrahim:
SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers. Manag. Sci. 67(12): 7708-7718 (2021) - 2020
- [j8]Jing Dong, Rouba Ibrahim:
Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both? Oper. Res. 68(4): 1238-1264 (2020) - 2018
- [j7]Rouba Ibrahim:
Sharing delay information in service systems: a literature survey. Queueing Syst. Theory Appl. 89(1-2): 49-79 (2018) - 2017
- [j6]Rouba Ibrahim, Mor Armony, Achal Bassamboo:
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. Manag. Sci. 63(6): 1762-1780 (2017) - 2016
- [j5]Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane:
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers. Eur. J. Oper. Res. 250(2): 480-492 (2016) - 2013
- [j4]Rouba Ibrahim, Pierre L'Ecuyer:
Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models. Manuf. Serv. Oper. Manag. 15(1): 72-85 (2013) - 2011
- [j3]Rouba Ibrahim, Ward Whitt:
Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity. Oper. Res. 59(5): 1106-1118 (2011) - 2009
- [j2]Rouba Ibrahim, Ward Whitt:
Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments. Manag. Sci. 55(10): 1729-1742 (2009) - [j1]Rouba Ibrahim, Ward Whitt:
Real-Time Delay Estimation Based on Delay History. Manuf. Serv. Oper. Manag. 11(3): 397-415 (2009)
Conference and Workshop Papers
- 2012
- [c3]Rouba Ibrahim, Nazim Régnard, Pierre L'Ecuyer, Haipeng Shen:
On the modeling and forecasting of call center arrivals. WSC 2012: 23:1-23:12 - 2010
- [c2]Rouba Ibrahim, Ward Whitt:
Delay predictors for customer service systems with time-varying parameters. WSC 2010: 2375-2386 - 2008
- [c1]Rouba Ibrahim, Ward Whitt:
REal-time delay estimation in call centers. WSC 2008: 2876-2883
Coauthor Index
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