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Ratnadeep Nikte

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2023
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Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte, Shivam Gupta, Ajay Kumar:
Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach. J. Enterp. Inf. Manag. 36(1): 22-44 (2023)

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