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Umberto Maia Barcelos

Umberto Barcelos

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Conference and Workshop Papers

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2019
[c2]
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  dblp key:
  - conf/epia/NetoJPCJPJMBA19
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Henrique de Castro Neto, Rita Maria da Silva Julia, Elaine Ribeiro de Faria Paiva, André Carlos Ponce de Leon Ferreira de Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, Etienne Silva Julia, Jony Teixeira de Melo, Umberto Maia Barcelos, Josiane Esteves de Assis:
Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service. EPIA (2) 2019: 96-107
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Fabíola S. F. Pereira, André C. P. L. F. de Carvalho, Rafael Assis, Maxley Costa, Elaine R. Faria, Rita Maria da Silva Julia, Umberto Barcelos, Jony Melo:
Feature-Based Time Series Classification for Service Request Opening Prediction in the Telecom Industry. EPIA (2) 2019: 120-132

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