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Jukka Kaukola

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2010 – 2019

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2010
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Antti Lahtela, Marko Jäntti, Jukka Kaukola:
Implementing an ITIL-Based IT Service Management Measurement System. ICDS 2010: 249-254

2000 – 2009

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2009
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Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola:
Knowledge Management Challenges in Customer Support: A Case Study. eKNOW 2009: 78-83

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