Structural Estimation of Callers' Delay Sensitivity in Call Centers.

Tue, 01 Jan 2013 00:00:00 +0100

O. Zeynep Aksin , Baris Ata, Seyed Morteza Emadi, Che-Lin Su:
Structural Estimation of Callers' Delay Sensitivity in Call Centers. Manag. Sci. 59(12): 2727-2746 (2013)