Impact of Delay Announcements in Call Centers: An Empirical Approach.

Sun, 01 Jan 2017 00:00:00 +0100

Zeynep Aksin , Baris Ata, Seyed Morteza Emadi, Che-Lin Su:
Impact of Delay Announcements in Call Centers: An Empirical Approach. Oper. Res. 65(1): 242-265 (2017)