Yves Dallery

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

◀ ▶ joint publications with Oualid Jouini

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Publications

2011
[j52]
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Oualid Jouini, O. Zeynep Aksin, Yves Dallery:
Call Centers with Delay Information: Models and Insights. Manuf. Serv. Oper. Manag. 13(4): 534-548 (2011)
2010
[j50]
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Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery:
Online scheduling policies for multiclass call centers with impatient customers. Eur. J. Oper. Res. 207(1): 258-268 (2010)
2008
[j40]
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Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah:
Analysis of the Impact of Team-Based Organizations in Call Center Management. Manag. Sci. 54(2): 400-414 (2008)
[j39]
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Oualid Jouini, Yves Dallery:
Moments of first passage times in general birth-death processes. Math. Methods Oper. Res. 68(1): 49-76 (2008)
2007
[c14]
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  - conf/valuetools/JouiniD07
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Oualid Jouini, Yves Dallery:
Stationary delays for a two-class priority queue with impatient customers. VALUETOOLS 2007: 52
2006
[c13]
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Oualid Jouini, Yves Dallery:
Predicting queueing delays for multiclass call centers. VALUETOOLS 2006: 66
2004
[c12]
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Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah:
Stochastic Models of Customer Portfolio Management in Call Centers. OR 2004: 59-66

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