Gabriele Piccoli

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

◀ ▶ joint publications with Tsz-Wai Lui

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Publications

2020
[j43]
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Dario Bonaretti, Marcin Bartosiak, Tsz-Wai Lui, Gabriele Piccoli, Daniele Marchesani:
"What can I(S) do for you?": How technology enables service providers to elicit customers' preferences and deliver personalized service. Inf. Manag. 57(6): 103346 (2020)
2017
[c14]
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Daniele Marchesani, Gabriele Piccoli, Tsz-Wai Lui:
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance. ENTER 2017: 377-386
2016
[j27]
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Tsz-Wai Lui, Gabriele Piccoli:
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance. ACM Trans. Manag. Inf. Syst. 7(1): 2:1-2:15 (2016)
2014
[j26]
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Gabriele Piccoli, Tsz-Wai Lui:
The competitive impact of information technology: can commodity IT contribute to competitive performance? Eur. J. Inf. Syst. 23(6): 616-628 (2014)
2007
[j16]
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Tsz-Wai Lui, Gabriele Piccoli, Blake Ives:
Marketing strategies in virtual worlds. Data Base 38(4): 77-80 (2007)

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