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Asbjørn Følstad

◀ ▶ joint publications with Cato Alexander Bjørkli

> Home > Persons > Asbjørn Følstad

Publications

2022
[j23]
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  dblp key:
  - journals/ijmms/HaugelandFTB22
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  - https://dblp.org/rec/journals/ijmms/HaugelandFTB22
Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli:
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161: 102788 (2022)
[c41]
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  dblp key:
  - conf/conversations/AbbasFB22
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  - https://dblp.org/rec/conf/conversations/AbbasFB22
Nadia Abbas, Asbjørn Følstad, Cato Alexander Bjørkli:
Chatbots as Part of Digital Government Service Provision - A User Perspective. CONVERSATIONS 2022: 66-82
2019
[j16]
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  - journals/iwc/NordheimFB19
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  - https://dblp.org/rec/journals/iwc/NordheimFB19
Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli:
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31(3): 317-335 (2019)
2018
[c26]
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  dblp key:
  - conf/insci/FolstadNB18
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  - https://dblp.org/rec/conf/insci/FolstadNB18
Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli:
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI 2018: 194-208

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