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Letizia Pratesi

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

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Vincenzo Ambriola, Silvia Bertagnini, Letizia Pratesi:
Knowledge Management in Public Web Call Centres. KMGov 2003: 192-202

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last updated on 2024-04-24 22:52 CEST by the dblp team

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