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ORCID21st SIGUCCS 1993: San Diego, California, USA
- Jerome Smith, Penelope Crane, Marion Taylor, Tom Blake:
Proceedings of the 21st Annual ACM SIGUCCS Conference on User Services, November 7-10, 1993, San Diego, California, USA. ACM 1993, ISBN 0-89791-631-X - Mark Resmer:
The GUIDE: (graphical user interface designed for education). 1-7 - Fred Crowner, Art Krumsee, Sandra J. Li, Jerry Mantin, William B. Miller:
Extending the Internet into the home at the Ohio State University. 8-15 - Michael Robertson:
MARS - machine automated response system. 16-20 - Scott Lathrop:
Integrating multi-site information through Gopher. 21-22 - Booker Bense:
Systems implementation of the four gopher servers. 23-25 - Dan Dwyer:
Collaborating on an online information system for MetaCenter. 26-28 - Robert B. Stock:
Future directions in online information at MetaCenter. 29-33 - Susan Calcari, Priscilla Huston, Jan Eveleth, Linda J. Hutchison, Jerry Martin:
Network information centers (NICs): is there one on your horizon? 34-44 - Marie-Christine Mahé:
Evolution of internet access to library catalogs. 45-49 - Kristin Antelman
, David Langenberg:
Collection development in the electronic library. 50-56 - George M. Telatnik, Joel A. Cohen:
Working together: the library and the computer center. 62-68 - Marlene R. Pratto:
Computer center / library cooperation: the Greensboro model. 69-75 - Sharon Roy, Colette O. Holmes:
The networked library: a cooperative training program for today's campus. 76-79 - John H. Major:
User services staff & faculty collaboration: cruel and unusual punishment? 80-85 - Francine Sachs Cummings:
Business ethics; a case study approach to ethical dilemmas and decision making in the workplace. 86-92 - K. Ken Shakoori, Colleen Mesel:
Financial information system. 93-96 - Walter Gilbert:
Caprina: wide access to digitized images for education. 97-101 - Caroline Beebe:
Diffusion and adoption of the digital future: a case study in bringing "multimedia" to the campus community. 102-107 - Susan H. Gammill:
Expanding the campus computing community: computer-mediated classrooms. 108-110 - Meg Brady, Linda Manning:
The joy of cooking: about computing in the classroom - know your ingredients. 111-116 - Bonnie R. Hites, Susan F. Stager:
Seeding, fertilizing, and growing faculty and classroom computing at IUB. 117-129 - Jerry Martin:
There's gold in them thar networks! or searching for treasure in all the wrong places. 130-149 - Audun S. Runde:
The challenge of the Internet explosion: ideas for staying ahead of the users. 150-154 - Wayne Miller:
Evangelizing the Internet among academics. 155-159 - Paul Lindner Jr.:
A Gopher interface to relational databases. 160-164 - William B. Miller:
"Keeping those cards and letters coming" or how to make a reliable and stable campus wide information system. 165-167 - Jerry Berkman:
A rolling Gopher gathers no moss. 168-172 - Jerry Berkman:
Nonviolent crowd control. 173-178 - Don M. Wee, A. Bahaveolos Jr.:
Universal email: from zero to 60 in 36 months. 179-188 - Joe Ziskovsky, Bob Sullivan:
Creating a cost effective news and email interface to the Internet. 189-193 - Greg Sprague:
LANS are more than just wires reorganizing to support departmental networks. 194-198 - Teri Adams, Christine Wendt:
Defining and training administrators for distributed networking. 199-203 - Susan Jenkins Saari:
Distributed consultants get the job done; Ohio State's computing support on the frontlines. 204-205 - Edward A. Greenberg:
Distributed academic computing support at Arizona State University. 206-211 - Kathy Wright:
The college consultant program marketing management challenges. 212-218 - Jacqueline Craig:
Developing a computer use policy at the University of California at Berkeley. 219-221 - Allan R. Jones:
Computer use policies: the challenge of updating lab software security. 222-224 - Diana E. D'Angelo:
You don't have to look like a pirate to be one - the role of academic computing in software piracy deterrence. 225-237 - Jeanne Cavanaugh:
Students training students: a peer training program that works. 238-242 - Mike W. Miller:
Managing Macs made painless: leveraging the right tools for the job. 243-255 - Christi-Anne Castro:
Ergonomics - the miracle drug for terminal illness at MIT? 256-259 - Sarah Baker:
The making of an unmonitored 24 hour access computer lab. 260-266 - Jenny E. Walter:
Security in unattended computing labs - safeguarding users as well as machines. 267-271 - Rita A. DiCecca:
Neither rain nor sleet nor dark of night - managing public computer clusters at MIT. 272-275 - Jenny E. Walter:
Striving for competent student consultants. 276-281 - Annette B. Littrell:
Training Helpdesk: using students to beat the odds. 282-284 - Joanne Costello:
StopIt! 285-287 - Cynthia L. Krey:
Expanding the campus computing community: user support of non-traditional & distance learners at a small, liberal arts college for women. 288-291 - Jenni Leister:
Promoting gender equity in computer literacy. 292-296 - Stan Yagi:
Providing information technology services at Queen's: a task-oriented approach. 297-307 - Teri Adams, Jo Ella Coles, Patrick V. McGregor:
From the ladder to the matrix: moving to self-directed, cross-functional work teams. 308-316 - Paul B. Gandel, William Buntain:
Providing user services with cross-organizational cooperation. 317-324 - Elizabeth A. Evans:
A modular design for user satisfaction assessments. 325-329 - Sandra L. Peters:
Expanding the help desk to simplify customer access to CIT services: the integration of services across platforms, applications, and units. 330-334 - Philip Verghis:
Moving from demanding service to service on demand: the ongoing journey at the University of New Hampshire. 335-337 - Michael G. Prais:
Changing services: clients, quality, and collaboration. 338-343 - Brenda L. Firquin:
Implementing total quality in information technology: the second year. 344-345 - Harvey S. Axlerod:
Applications of TQM for user services. 346-350 - Sharon Kanter, Gary Jones:
"No problem" problem tracking. 351-356 - Jeanne Lee Cunningham:
The care and feeding of a network connection request. 357-365 - Susan P. Polyson, James B. Yucha:
Improved help line/service tracking - using a TQM approach. 366-370 - Karen Susan Ford:
Doing more with less. 371-380 - Roger W. Harris:
Business process re-design in the academic environment: a methodical approach to maximizing the impact of scarce information technology support resources. 381-407 - Judy H. Martin, Martie Skinner:
Managing chaos: being available without driving the consultants crazy. 408-411 - Matthew Wall:
Converting from a paper to an on-line computing center newsletter. 412-418 - Aron Roberts:
Putting it on the silver screen: the transition from paper documents to online data formats when publishing campus information on-line. 419-423 - Jan Holloway:
Culture, cost, & conscience: a strategy for introducing electronic computing publications at Indiana University. 424-433 - Jeanne Cavanaugh:
Documentation for "N" users. 434-436 - John Dohar:
Documentation for novice computer users. 437-439 - Patricia Nun, Phillip Shaw:
From chaos to quality: the evolution to high caliber instructional materials. 440-442 - Susan R. Harris:
Writing about TCP/IP: challenges and a solution. 443-445 - Marilyn M. Everingham-Stone, Leo Sell:
Computing training culture crash. 446-452
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