Ben Light: A Review of the Issues Associated with Customer Relationship Management Systems.1232-1241
Ian Owens, Paul Beynon-Davies: A Survey of Electronic Commerce Utilization in Small and Medium Sized Enterprises in South Wales.461-467
Panos Louvieris, Andrew Lockwood: An Analysis of the UNICAFE Experience and its Implications for IT Induced Business Transformation in Higher Education.1098-1109
Robert Snoke, Alan Underwood: An Australian IT Industry View of Generic Attributes for IS Graduates.1037-1046
Alison E. Adam: Gender, Emancipation and Critical Information Systems.139-147
Annakarin Nyberg, Ola Henfridsson: Going for the Online Customer - An Interpretive Case Study of Internetworked Customer Reach in Online Entertainment.330-338
Mark Thompson, Geoff Walsham: Learning to value the Bardic tradition: Culture, communication and organisational knowledge.706-714
Franca Cantoni, Mauro Bello, Chiara Frigerio: Lowering the barriers to knowledge transfer and dissemination: The Italian cooperative banks cooperative experience.665-673
A. Milton Jenkins: Meeting the Need for E-Commerce and E-Business Education: Creating a Global Electronic Commerce Concentration in the Masters of Business Administration (MBA) Programme.1081-1086
Kalevi Kontinen: Mobile E-Commerce: Challenges for Global Co-Operation.4-10
Olivier Glassey: Model and architecture for a virtual one stop public administration.969-976
Reima Suomi, Jarmo Tähkäpää, Johanna Holm: Organizational and information systems metaphors in the health care sector - from harmonized value chain to realistic market models.1181-1191
Christopher J. Davis: The Articulation of Shared Meaning in Information Systems Development.520-529
Rajeev Sharma, Philip Yetton: The Contingent Effects of Management Support and Task Interdependence On Successful IS Implementation: A Meta-Analysis.1286-1296
Roger Clarke: The Fundamental Inadequacies of Conventional Public Key Infrastructure.148-159
Kathy McGrath: The golden circle: A case study of organizational change at the London Ambulance Service.1137-1148
Anton P. Zeleznikar: Thirty Years Later: The Informational and the Evolution of Consciousness.1-3
Amrit Tiwana, Ephraim R. McLean: Towards a theory of architectural knowledge integration capability: A test of an empirical model in e-business project teams.787-796
Jo Hanisch, Theerasak Thanasankit, Brian J. Corbitt: Understanding the Cultural and Social Impacts on Requirements Engineering Processes Identifying Some Problems Challenging Virtual Team Interaction with Clients.11-22
Jan Damsgaard, Rens Scheepers: Using Intranet technology to foster organizational knowledge creation.674-686
Darshana Sedera, Michael Rosemann, Guy G. Gable: Using performance measurement models for benefit realization with enterprise systems the Queensland government approach.837-847
Thomas R. Addis, Galal Hassan Galal: Using Problem-Domain and Artefact-Domain Architectural Modelling to Understand System Evolution.298-303
Mário M. Caldeira, John M. Ward: Using resource based theory to interpret the successful adoption and use of information systems and technology in manufacturing small and medium sized enterprises.1159-1169
Donal J. Flynn, Zahid Hussain: Using structuration theory to explain information systems development and use in a public health organisation.1202-1211
Frédéric Adam: Visualising and Representing How Organisations Work for a Better Analysis of How IT can Contribute.287-297