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Smart Service Management, 2020

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Maria Maleshkova, Niklas Kühl, Philipp Jussen:
Smart Service Management - Design Guidelines and Best Practices. Springer 2020, ISBN 978-3-030-58181-7

Introduction to Smart Services

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Maria Maleshkova, Niklas Kühl, Philipp Jussen:
Introduction to Smart Service Management. 3-5
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Dominik Martin, Niklas Kühl, Maria Maleshkova:
Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems. 7-21
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Michael Vössing, Niklas Kühl:
Industrial Maintenance in the Digital World. 23-32

Smart Service Design

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Philipp Jussen, Katharina Heeg:
Introduction to Smart Service Design. 35-44
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Benedikt Moser, Marcel Faulhaber:
Smart Service Engineering. 45-61
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Jan Hicking:
Smart Service Prototyping. 63-74
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Tobias Enders, Ronny Schüritz:
Capturing the Value: How to Charge for Smart Services. 75-88
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Tobias Leiting, Maximilian Schacht, Jana Frank:
Market Launch of Smart Services. 89-105

Smart Service Architecture

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Sebastian R. Bader, Can Azkan, Ljiljana Stojanovic:
Introduction to Smart Service Architectures. 109-113
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Sebastian R. Bader, Can Azkan, Ljiljana Stojanovic:
Reference Architecture Models for Smart Services. 115-130
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Sebastian R. Bader, Ljiljana Stojanovic:
Reference Architecture Models for Smart Service Networks. 131-136
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Ljiljana Stojanovic, Sebastian R. Bader:
Smart Services in the Physical World: Digital Twins. 137-147

Smart Service Analytics

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Niklas Kühl, Hansjörg Fromm, Jakob Schöffer, Gerhard Satzger:
Service Analytics: Putting the "Smart" in Smart Services. 151-159

Smart Service Use Cases

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Maria Maleshkova, Niklas Kühl, Philipp Jussen:
Introduction to Smart Service Use Cases. 163-165
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Lena Eckstein, Niklas Kühl, Gerhard Satzger:
Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems. 167-178
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Dominik Martin, Niklas Kühl, Johannes Kunze von Bischhoffshausen:
Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses. 179-191
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Pankesh Patel, Muhammad Intizar Ali:
Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications. 193-215
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Philipp Jussen, Jarno Suomela:
How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution. 217-227

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