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Publication search results
found 190 matches
- 2024
- Ruth Neubauer:
Customer Experience in Telecom Service Design: Time to Up the ANT. Interactions 31(2): 28-33 (2024) - Xianyu Zhang, Xinguo Ming:
A smart system of Customer- product Interaction Life Cycle (CILC) in industrial Internet era for mass personalization from industrial practice survey: identification, definition, acquisition and parsing. J. Intell. Manuf. 35(2): 727-756 (2024) - Anggriani Tantri Lauwrence, Sari Ramadanty, Maria Anggia Widyakusumastuti:
Interaction through Online Customer Engagement in Social Media Marketing on Increasing Brand Loyalty. IMCOM 2024: 1-5 - 2023
- Andy Donald, Apostolos Galanopoulos, Edward Curry, Emir Muñoz, Ihsan Ullah, M. A. Waskow, Maciej Dabrowski, Manan Kalra:
Bias Detection for Customer Interaction Data: A Survey on Datasets, Methods, and Tools. IEEE Access 11: 53703-53715 (2023) - Nguyen Thi Khanh Chi, Nam Hoang Vu:
Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction. CAAI Trans. Intell. Technol. 8(1): 260-273 (2023) - Sanjit Kumar Roy, Gaganpreet Singh, Corey Hatton, Bidit Lal Dey, Nisreen Ameen, Satish Kumar:
Customers' motives to co-create in smart services interactions. Electron. Commer. Res. 23(3): 1367-1400 (2023) - Polyxeni Vassilakopoulou, Arve Haug, Leif Martin Salvesen, Ilias O. Pappas:
Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. Eur. J. Inf. Syst. 32(1): 10-22 (2023) - Xiaoxuan Qi, Yaling Zhang, Sheng Cao, Shengping Yan, Hongbang Su:
Human-computer interaction based on the intelligent information retrieval method for customer satisfaction in power system service. Int. J. Model. Simul. Sci. Comput. 14(1): 2341004:1-2341004:25 (2023) - Yucheng Liu, Xiaorong Fu, Xiangming Ren:
Online or offline? Spillover effect of customer-to-customer interaction in a multichannel background. Internet Res. 33(4): 1519-1543 (2023) - Marialuisa Saviano, Marzia Del Prete, Jens Mueller, Francesco Caputo:
The challenging meet between human and artificial knowledge. A systems-based view of its influences on firms-customers interaction. J. Knowl. Manag. 27(11): 101-111 (2023) - Daniela Quiñones, Luis Felipe Rojas:
Understanding the customer experience in human-computer interaction: a systematic literature review. PeerJ Comput. Sci. 9: e1219 (2023) - Bektur Ryskeldiev, Mariko Kobayashi, Kentaro Teramoto, Koki Kusano:
Towards Immersive Inclusivity for C2C: How Immersive Multimodal Interactions Can Make Online Customer-to-Customer Shopping More Inclusive. Asian CHI 2023: 84-88 - Nikki Gupta, Prakash Mandayam Comar:
Quantifying customer interactions on ML optimized page layouts. ASONAM 2023: 502-508 - Yue Zhang, Shiwei Fang, Carlos Ruiz Dominguez, Zhizhang Hu, Shubham Rohal, Shijia Pan:
Augmenting Vibration-Based Customer-Product Interaction Recognition with Sparse Load Sensing. CPS-IoT Week Workshops 2023: 266-271 - Christina Miclau, Veronika Peuker, Carolin Gailer, Adrian Panitz, Andrea Müller:
Increasing Customer Interaction of an Online Magazine for Beauty and Fashion Articles Within a Media and Tech Company. HCI (28) 2023: 401-420 - Jinan Y. Azem, Joni Salminen, Soon-Gyo Jung, Bernard J. Jansen:
Measuring Engagement Through Remote Interactions of Customers: Introducing METRIC. ISNCC 2023: 1-7 - Haofeng Jin, Yayuan Liu, Yu Tong, Lili Wang:
Social Interactions on Review Platforms: How Peer and Manager Comments Affect Customer Reviews. PACIS 2023: 200 - Alessandra Rossi, Christian Menna, Emanuele Giordano, Silvia Rossi:
Evaluating Customers' Engagement Preferences for Multi-party Interaction with a Robot Bartender. ICSR (2) 2023: 371-381 - Cécile Robin, Atharva Kulkarni, Paul Buitelaar:
Identifying FrameNet Lexical Semantic Structures for Knowledge Graph Extraction from Financial Customer Interactions. GWC 2023: 91-100 - Feriel Khennouche, Youssef Elmir, Nabil Djebari, Yassine Himeur, Abbes Amira:
Revolutionizing Customer Interactions: Insights and Challenges in Deploying ChatGPT and Generative Chatbots for FAQs. CoRR abs/2311.09976 (2023) - 2022
- Xianyu Zhang, Xinguo Ming:
Comprehensive understanding of smart product service system from multi-dimension and multi-perspective: An innovative service model for Customer-product Interaction Life Cycle (CILC). Adv. Eng. Informatics 52: 101619 (2022) - Hua Jiang, Yang Cheng, Jeongwon Yang, Shanbing Gao:
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior. Comput. Hum. Behav. 134: 107329 (2022) - Fan Zou, Yupeng Li, Jiahuan Huang:
Group interaction and evolution of customer reviews based on opinion dynamics towards product redesign. Electron. Commer. Res. 22(4): 1131-1151 (2022) - Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli:
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161: 102788 (2022) - Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande:
Personalized Priority Policies in Call Centers Using Past Customer Interaction Information. Manag. Sci. 68(4): 2806-2823 (2022) - Valentyna Pleskach, Viacheslav V. Zosimov, Oleksandra S. Bulgakova, Oleg Nagornyi:
Web-Based Management System for Customer Interaction in E-Trade with Adaptive Interface (short paper). CPITS 2022: 82-88 - Bianca Kronemann, Hatice Kizgin, Nripendra P. Rana:
The "Other" Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience. I3E 2022: 70-81 - Bea Waelbers, Stefano Bromuri, Alexander P. Henkel:
Comparing Neural Networks for Speech Emotion Recognition in Customer Service Interactions. IJCNN 2022: 1-8 - Yang Yang, Xiao Shi:
Disclose the Bot: Chatbot Disclosure and Anxiety in Customer-Chatbot Interactions. PACIS 2022: 237 - Jun Baba, Sichao Song, Junya Nakanishi, Yuichiro Yoshikawa, Hiroshi Ishiguro:
Instructive Interaction for Redirection of Customer Attention from Robot to Service. RO-MAN 2022: 598-602
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