<?xml version="1.0"?>
<dblp>
<incollection key="series/sci/SunL07" mdate="2008-03-06">
<author>Zhaohao Sun</author>
<author>Sim Kim Lau</author>
<title>Customer Experience Management in E-Services.</title>
<pages>365-388</pages>
<year>2007</year>
<booktitle>E-Service Intelligence</booktitle>
<ee>http://dx.doi.org/10.1007/978-3-540-37017-8_17</ee>
<crossref>series/sci/2007-37</crossref>
<url>db/series/sci/sci37.html#SunL07</url>
</incollection>
</dblp>
