DBLP Record 'series/sci/SunL07'

BibTeX

@incollection{DBLP:series/sci/SunL07,
  author    = {Zhaohao Sun and
               Sim Kim Lau},
  title     = {Customer Experience Management in E-Services},
  booktitle = {E-Service Intelligence},
  year      = {2007},
  pages     = {365-388},
  ee        = {http://dx.doi.org/10.1007/978-3-540-37017-8_17},
  crossref  = {DBLP:series/sci/2007-37},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@book{DBLP:series/sci/2007-37,
  editor    = {Jie Lu and
               Guangquan Zhang and
               Da Ruan},
  title     = {E-Service Intelligence: Methodologies, Technologies and
               Applications},
  publisher = {Springer},
  series    = {Studies in Computational Intelligence},
  volume    = {37},
  year      = {2007},
  isbn      = {978-3-540-37015-4},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}