Claude Moulin Fathia Bettahar Jean-Paul A. Barthès Marco Luca Sbodio Nahum Korda Adding Support to User Interaction in Egovernment Environment. 151-160 2006 Advances in Web Intelligence and Data Mining http://dx.doi.org/10.1007/3-540-33880-2_16 series/sci/2006-23 db/series/sci/sci23.html#MoulinBBSK06