Israel Beniaminy Dovi Yellin Uzi Zahavi Marko Zerdin When the Rubber Meets the Road: Bio-inspired Field Service Scheduling in the Real World. 191-213 2009 Bio-inspired Algorithms for the Vehicle Routing Problem http://dx.doi.org/10.1007/978-3-540-85152-3_9 series/sci/2009-161 db/series/sci/sci161.html#BeniaminyYZZ09