BibTeX record journals/wm/SchackerF18

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@article{DBLP:journals/wm/SchackerF18,
  author       = {Maximilian Schacker and
                  Angela Fuchs},
  title        = {Chatbots im Kundenservice: Ein Verfahren zur Kosten-Nutzen-Analyse},
  journal      = {Wirtschaftsinformatik Manag.},
  volume       = {10},
  number       = {6},
  pages        = {8--17},
  year         = {2018},
  url          = {https://doi.org/10.1007/s35764-018-0114-x},
  doi          = {10.1007/S35764-018-0114-X},
  timestamp    = {Fri, 24 Apr 2020 16:36:14 +0200},
  biburl       = {https://dblp.org/rec/journals/wm/SchackerF18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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