DBLP Record 'journals/wi/Wess96'

BibTeX

@article{DBLP:journals/wi/Wess96,
  author    = {Stefan Wess},
  title     = {Intelligente Systeme f{\"u}r den Customer-Support: Fallbasiertes
               Schlie{\ss}en in Help-Desk- und Call-Center-Anwendungen},
  journal   = {Wirtschaftsinformatik},
  volume    = {38},
  number    = {1},
  year      = {1996},
  pages     = {23-31},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}