<?xml version="1.0"?>
<dblp>
<article key="journals/umuai/HorvitzP07" mdate="2007-09-17">
<author>Eric Horvitz</author>
<author>Tim Paek</author>
<title>Complementary computing: policies for transferring callers from dialog systems to human receptionists.</title>
<pages>159-182</pages>
<year>2007</year>
<volume>17</volume>
<journal>User Model. User-Adapt. Interact.</journal>
<number>1-2</number>
<ee>http://dx.doi.org/10.1007/s11257-006-9026-1</ee>
<url>db/journals/umuai/umuai17.html#HorvitzP07</url>
</article>
</dblp>
