GillACMW11'

@article{DBLP:journals/tweb/GillACMW11,
  author    = {Phillipa Gill and
               Martin F. Arlitt and
               Niklas Carlsson and
               Anirban Mahanti and
               Carey Williamson},
  title     = {Characterizing Organizational Use of Web-Based Services:
               Methodology, Challenges, Observations, and Insights},
  journal   = {TWEB},
  volume    = {5},
  number    = {4},
  year      = {2011},
  pages     = {19},
  ee        = {http://doi.acm.org/10.1145/2019643.2019646},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}