PhillisZ99'

@article{DBLP:journals/tsmc/PhillisZ99,
  author    = {Yannis A. Phillis and
               Runtong Zhang},
  title     = {Fuzzy service control of queueing systems},
  journal   = {IEEE Transactions on Systems, Man, and Cybernetics, Part
               B},
  volume    = {29},
  number    = {4},
  year      = {1999},
  pages     = {503-517},
  ee        = {http://dx.doi.org/10.1109/3477.775266},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}