NgGLM02'

@article{DBLP:journals/tsmc/NgGLM02,
  author    = {K. Y. K. Ng and
               A. Ghanmi and
               M. N. Lam and
               R. E. Mitchell},
  title     = {Workforce configuration and workflow analysis of an information
               technology organization: a queueing network approach},
  journal   = {IEEE Transactions on Systems, Man, and Cybernetics, Part
               A},
  volume    = {32},
  number    = {6},
  year      = {2002},
  pages     = {724-732},
  ee        = {http://dx.doi.org/10.1109/TSMCA.2002.807047},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}