Petr Becvár Lubos Smídl Josef Psutka Michal Pechoucek An Intelligent Telephony Interface of Multiagent Decision Support Systems. 553-560 2007 37 IEEE Transactions on Systems, Man, and Cybernetics, Part C 4 http://doi.ieeecomputersociety.org/10.1109/TSMCC.2007.897335 db/journals/tsmc/tsmcc37.html#BecvarSPP07