Sergio Bandinelli Alfonso Fuggetta Luigi Lavazza Maurizio Loi Gian Pietro Picco Modeling and Improving an Industrial Software Process. 440-454 http://www.computer.org/tse/ts1995/e0440abs.htm 1995 21 IEEE Trans. Software Eng. 5 db/journals/tse/tse21.html#BandinelliFLLP95