@article{DBLP:journals/toit/BondCPZR04,
  author    = {Gregory W. Bond and
               Eric Cheung and
               K. Hal Purdy and
               Pamela Zave and
               J. Christopher Ramming},
  title     = {An open architecture for next-generation telecommunication
               services},
  journal   = {ACM Trans. Internet Techn.},
  volume    = {4},
  number    = {1},
  year      = {2004},
  pages     = {83-123},
  ee        = {http://doi.acm.org/10.1145/967030.967034},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}