KatzensteinL00'

BibTeX

@article{DBLP:journals/tois/KatzensteinL00,
  author    = {Gary Katzenstein and
               F. Javier Lerch},
  title     = {Beneath the surface of organizational processes: a social
               representation framework for business process redesign},
  journal   = {ACM Trans. Inf. Syst.},
  volume    = {18},
  number    = {4},
  year      = {2000},
  pages     = {383-422},
  ee        = {http://doi.acm.org/10.1145/358108.358111},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}