BibTeX record journals/tis/Ritzer96

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@article{DBLP:journals/tis/Ritzer96,
  author       = {George Ritzer},
  title        = {The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider
                  Interactions, by Barbara Gutek},
  journal      = {Inf. Soc.},
  volume       = {12},
  number       = {4},
  year         = {1996},
  timestamp    = {Thu, 11 Nov 2004 14:48:35 +0100},
  biburl       = {https://dblp.org/rec/journals/tis/Ritzer96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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