BibTeX record journals/tem/YeungCC04

download as .bib file

@article{DBLP:journals/tem/YeungCC04,
  author       = {Andy C. L. Yeung and
                  T. C. E. Cheng and
                  Ling{-}Yau Chan},
  title        = {From customer orientation to customer satisfaction: the gap between
                  theory and practice},
  journal      = {{IEEE} Trans. Engineering Management},
  volume       = {51},
  number       = {1},
  pages        = {85--97},
  year         = {2004},
  url          = {https://doi.org/10.1109/TEM.2003.822466},
  doi          = {10.1109/TEM.2003.822466},
  timestamp    = {Thu, 08 Jun 2017 09:03:39 +0200},
  biburl       = {https://dblp.org/rec/journals/tem/YeungCC04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.