DouglasAABGSV05'

BibTeX

@article{DBLP:journals/taslp/DouglasAABGSV05,
  author    = {Shona Douglas and
               Deepak Agarwal and
               Tirso Alonso and
               Robert M. Bell and
               Mazin Gilbert and
               Deborah F. Swayne and
               Chris Volinsky},
  title     = {Mining Customer Care Dialogs for "Daily News"},
  journal   = {IEEE Transactions on Speech and Audio Processing},
  volume    = {13},
  number    = {5-1},
  year      = {2005},
  pages     = {652-660},
  ee        = {http://dx.doi.org/10.1109/TSA.2005.851878},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}