DBLP Record 'journals/sqj/TrienekensBZ04'

BibTeX

@article{DBLP:journals/sqj/TrienekensBZ04,
  author    = {Jos J. M. Trienekens and
               Jacques J. Bouman and
               Mark van der Zwan},
  title     = {Specification of Service Level Agreements: Problems, Principles
               and Practices},
  journal   = {Software Quality Journal},
  volume    = {12},
  number    = {1},
  year      = {2004},
  pages     = {43-57},
  ee        = {http://dx.doi.org/10.1023/B:SQJO.0000013358.61395.96},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}