BibTeX record journals/sqj/SilvaV20

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@article{DBLP:journals/sqj/SilvaV20,
  author       = {Cristiano Domingues da Silva and
                  Alexandre Marcos Lins de Vasconcelos},
  title        = {Using the {IDEAL} model for the construction of a deployment framework
                  of {IT} Service Desks at the Brazilian Federal Institutes of Education},
  journal      = {Softw. Qual. J.},
  volume       = {28},
  number       = {3},
  pages        = {895--929},
  year         = {2020},
  url          = {https://doi.org/10.1007/s11219-020-09499-x},
  doi          = {10.1007/S11219-020-09499-X},
  timestamp    = {Mon, 28 Aug 2023 21:39:51 +0200},
  biburl       = {https://dblp.org/rec/journals/sqj/SilvaV20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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