@article{DBLP:journals/spe/HuangJC00,
  author    = {Chung-Ming Huang and
               Ming-Yuhe Jang and
               Y. C. Chao},
  title     = {CTW: an integrated computer and telephone-accessed WWW system},
  journal   = {Softw., Pract. Exper.},
  volume    = {30},
  number    = {13},
  year      = {2000},
  pages     = {1485-1507},
  ee        = {http://dx.doi.org/10.1002/1097-024X(20001110)30:13$<$1485::AID-SPE346$>$3.0.CO;2-8},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}