Bernard Moreau Claire Lassudrie Bertrand Nicolas Odile I'Homme Cécile d'Anterroches Gilbert Le Gall Software quality improvement in France telecom research center. 135-144 2003 8 Software Process: Improvement and Practice 3 http://dx.doi.org/10.1002/spip.176 db/journals/sopr/sopr8.html#MoreauLNIdG03