Jim Arlow Sergio Bandinelli Wolfgang Emmerich Luigi Lavazza A fine-grained process modelling experiment at British Airways. 105-131 1997 3 Software Process: Improvement and Practice 2 http://dx.doi.org/10.1002/(SICI)1099-1670(199706)3:2<105::AID-SPIP70>3.0.CO;2-E db/journals/sopr/sopr3.html#ArlowBEL97