BibTeX record journals/soca/FaedHC14

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@article{DBLP:journals/soca/FaedHC14,
  author       = {Alireza Faed and
                  Omar Khadeer Hussain and
                  Elizabeth Chang},
  title        = {A methodology to map customer complaints and measure customer satisfaction
                  and loyalty},
  journal      = {Serv. Oriented Comput. Appl.},
  volume       = {8},
  number       = {1},
  pages        = {33--53},
  year         = {2014},
  url          = {https://doi.org/10.1007/s11761-013-0142-6},
  doi          = {10.1007/S11761-013-0142-6},
  timestamp    = {Sat, 05 Sep 2020 17:53:39 +0200},
  biburl       = {https://dblp.org/rec/journals/soca/FaedHC14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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