A computing model for enhancing service quality and increasing profitability of corporations: model evaluation based on two different sources data.

Valbona Barolli Heihachiro Fukuda Leonard Barolli Makoto Takizawa A computing model for enhancing service quality and increasing profitability of corporations: model evaluation based on two different sources data. 213-222 2007 1 Service Oriented Computing and Applications 4 http://dx.doi.org/10.1007/s11761-007-0017-9 db/journals/soca/soca1.html#BarolliFBT07