BibTeX record journals/sjis/BygstadP13

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@article{DBLP:journals/sjis/BygstadP13,
  author       = {Bendik Bygstad and
                  Wanda Presthus},
  title        = {Social Media as CRM? How two airline companies used Facebook during
                  the "Ash Crisis" in 2010},
  journal      = {Scand. J. Inf. Syst.},
  volume       = {25},
  number       = {1},
  pages        = {3},
  year         = {2013},
  url          = {http://aisel.aisnet.org/sjis/vol25/iss1/3},
  timestamp    = {Mon, 02 Mar 2020 16:32:39 +0100},
  biburl       = {https://dblp.org/rec/journals/sjis/BygstadP13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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