@article{DBLP:journals/sigmetrics/Gupta95,
  author    = {Surendra M. Gupta},
  title     = {Queueing Model with State Dependent Balking and Reneging:
               Its Complementary and Equivalence},
  journal   = {SIGMETRICS Performance Evaluation Review},
  volume    = {22},
  number    = {2-4},
  year      = {1995},
  pages     = {63-72},
  ee        = {http://doi.acm.org/10.1145/202100.202104},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}