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@article{DBLP:journals/scp/SohnL06,
author = {So Young Sohn and
Ji Soo Lee},
title = {Cost of ownership model for a CRM system},
journal = {Sci. Comput. Program.},
volume = {60},
number = {1},
year = {2006},
pages = {68-81},
ee = {http://dx.doi.org/10.1016/j.scico.2005.06.004},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Copyright © 2006-11-23 by Michael Ley (ley@uni-trier.de)