Marielba Zacarias P. Serendero Helena Sofia Pinto José M. Tribolet Capturing and Modelling Work Practice. A Context-based Methodological Approach. 669-688 2008 22 Revue d'Intelligence Artificielle 5 http://ria.revuesonline.com/article.jsp?articleId=12364 db/journals/ria/ria22.html#ZacariasSPT08