BibTeX record journals/questa/Yom-TovR22

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@article{DBLP:journals/questa/Yom-TovR22,
  author       = {Galit B. Yom{-}Tov and
                  Anat Rafaeli},
  title        = {Integrating emotional load into service operations},
  journal      = {Queueing Syst. Theory Appl.},
  volume       = {100},
  number       = {3-4},
  pages        = {565--567},
  year         = {2022},
  url          = {https://doi.org/10.1007/s11134-022-09740-3},
  doi          = {10.1007/S11134-022-09740-3},
  timestamp    = {Tue, 07 May 2024 20:27:29 +0200},
  biburl       = {https://dblp.org/rec/journals/questa/Yom-TovR22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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